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Frequently Asked Questions

    Online vs. Download

    1. What is the difference between my purchase options

    Systems Requirements

    1. What are the recommended systems requirements for e-texts?

    Customer Support

    1. Is customer support provided?

    Refund Policy

    1. What is the refund policy?

    Printing

    1. Can I print out pages?

Online vs. Download

  1. What is the difference between my purchase options

  2. Online e-text                                       Download e-text

    Replicates books pages exactly            Replicates book pages exactly
    Highlighting                                          Highlighting
    Note-taking                                          Note-taking
    Search capability                                 Search capability
    Print (one page at a time)                     Print (one page at a time)
    Read online only                                  Read off-line
    Access from any computer                   Cemented to individual computer
    connected to the Internet
    Access expires in 180 days                  Access expires in 180 days




Systems Requirements

  1. What are the recommended systems requirements for e-texts?
  2. Windows:
    Internet Explorer -> Version 6.0 , 7.0, 8.0
    Firefox -> Version 2  & 3
    Opera-> Version 9
    Google Chrome->2.0

    Mac:
    Safari: Version 3.0 and up
    Firefox: Version 3.0
    Opera: Version 9.0

    Note: E-books should work with some older versions of the above, but these are the recommended versions.

    Macromedia Flash Player plug-in


Customer Support

  1. Is customer support provided?
  2. Yes, we provide email support for our e-texts with a response within 24 hours.

    Contact sharpeETC@ipublishcentral.com.

Refund Policy

  1. What is the refund policy?
  2. Refunds will be made within 14 days of purchase.  No refunds will be allowed once title is downloaded.

Printing

  1. Can I print out pages?
  2. You may print and/or copy and paste digital pages from e-textbooks for your personal, noncommercial use. You may print out one page at a time. Please observe copyright laws.