A new edition (Third) is available for 'The New Public Service'
The New Public Service

“Likely to make a significant and lasting impact on the field of public administration.” (*) This widely praised work provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. The expanded edition includes an all-new chapter that addresses the practical issues of applying these ideals in actual, real-life situations. The text is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; and (7) value people, not just productivity. All students of public administration and public policy should read this book. While debates about public policy issues will surely continue, this compact, clearly written volume provides an important framework for public service based on and fully integrated with citizen discourse and the public interest. Endorsements:

"Given the freshness of its approach, the thoroughness and soundness of its theoretical grounding, and its exceptional readability, this edition of The New Public Service is likely to make a significant and lasting impact on the field of public administration. Yet what is perhaps most exceptional about this book is the breadth of its audience appeal, from practitioner-students who find it intellectually challenging and exciting, to professor-scholars who find it conceptually sound and satisfying. It is an outstanding text for the MPA classroom." — Frank E. Scott, California State University, East Bay (*)

"In this updated edition, the Denhardts skillfully offer case studies of public workers striving for the ideals of service in the public interest. Their ideas are inspirational." — Rosemary O'Leary, The Maxwell School, Syracuse University

"Exceptionally well-written, this book will capture the interest of students, academics, and practitioners committed to promoting the principles and values of the public service." —Norma M. Riccucci, Rutgers University, Newark